Refund & Cancellation Policy

Effective Date: 15 June 2025 This policy explains what happens to a hirer's payment and a talent's pay when a booking is cancelled. It supplements Section 8 of our Terms of Service.

1. Hirer Cancellations

• Cancelled more than 72 hours before the gig: full refund to the hirer; no payment to talent. • Cancelled 24–72 hours before the gig: 50% of the talent fee is paid to confirmed talent as a cancellation fee; the remaining 50% is refunded to the hirer. • Cancelled less than 24 hours before the gig, or after talent have checked in: 100% of the talent fee is paid to confirmed talent; no refund to the hirer. The EventsPOP service fee is non-refundable in all cases, since matching and platform services have already been delivered.

2. Talent Cancellations

If talent cancels a confirmed booking, no payment is due to that talent for the cancelled shift, and the hirer is refunded in full for that slot. The talent's Reliability Score is affected, and repeated cancellations can lead to suspension.

3. How Refunds Are Paid

Refunds are returned to the original payment method used at checkout. Processing typically takes 3–5 business days, depending on the payment provider.

4. Disputed Cancellations

If either party disagrees with how a cancellation was categorised (for example, a dispute over when notice was actually given), contact support@eventspop.org with the booking reference. Our Trust & Safety team reviews evidence from both sides and makes a final determination, which is binding for payout purposes on the Platform.

5. Force Majeure

For cancellations caused by circumstances beyond reasonable control — natural disasters, government-mandated shutdowns, and similar events — EventsPOP determines refund and payout treatment on a case-by-case basis, aiming to be fair to both sides.

6. Contact Us

Questions about a specific refund: support@eventspop.org, including your booking reference.