Safety Center

Effective Date: 15 June 2025 Your safety is the foundation EventsPOP is built on. This page explains the safety measures in place across the Platform and how to get help.

1. Identity Verification

Every talent must complete identity verification — a government-issued photo ID plus a live selfie — before accepting paid bookings. Verification is reviewed by our Trust & Safety team before a profile is approved. See our Verification Policy for details.

2. In-App Incident Reporting

Both talent and hirers can report a problem directly from a booking, covering: • Safety emergencies (SOS) • Harassment or abuse • No-shows and misconduct • Payment disputes • Unsafe locations Reports are routed to our Trust & Safety team and tracked through to resolution.

3. SOS Reports

Incidents marked SOS severity are treated as urgent and surface immediately to our Trust & Safety team for same-day review. If you are in immediate physical danger, contact local emergency services first (999 / 112 in Kenya), then file an in-app report so we can take platform-level action.

4. Reliability and Ratings

Talent build a visible Reliability Score based on attendance, punctuality, and completion rate. Hirers and talent rate each other after every completed gig, giving the community a real signal about who is safe and professional to work with.

5. Suspensions and Bans

Accounts that violate our Community Guidelines — including safety violations — can be suspended, disabled, or permanently banned. See our Community Guidelines for the conduct standards we enforce.

6. Escrow Protection

Hirer payments are held in escrow until a gig is confirmed complete, which protects both sides from non-payment and from paying for work that didn't happen. See our Escrow Policy for the full mechanics.

7. Sharing Information with Authorities

Where there is an imminent risk to someone's safety, or where required by law, we may share relevant account or incident information with emergency services or law enforcement without prior notice, consistent with our Privacy Policy.

8. Get Help

In-app: use the incident reporting flow on the relevant booking. Email: support@eventspop.org Emergency services (Kenya): 999 / 112